Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-dubai-silicon-oasis.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy details our practices regarding the collection, handling, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-dubai-silicon-oasis.terratrek.net.
  2. Any applications, software, or services offered through our platform.
  3. Interactions between users and our services, whether on the website, via email, or over the phone.
  4. Personal data collected through user accounts, subscriptions, purchases, and feedback forms.

Please note that this policy does not extend to third-party websites, apps, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You use our applications or services as an authorized user.
  2. You visit our websites linked to this policy.
  3. You communicate with us via email, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data to enhance your experience and improve our services:

  1. Account Information: Details related to your user account creation and management, such as username, email address, and password hashes.
  2. Payment Information: Credit or debit card details, billing addresses, and transaction histories for processing payments.
  3. Financial Information: Bank account information, investment portfolios (if applicable), and financial transaction records.
  4. Purchase Information: Items purchased, purchase dates, quantities, and associated costs.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for device recognition and tracking.
  6. Location Data: Geographic coordinates from your device to provide location-based services (with your consent).
  7. Feedback and Reviews: Comments, ratings, and suggestions provided by users regarding our products or services.
  8. Social Media Information: User data shared when interacting with our social media accounts, including public posts and comments.
  9. Product Information: Details about the products you view, search for, or purchase on our site.

We collect this information through various means: user input forms, account settings, browsing activities, analytics tools, and third-party service providers.

Cookies

We employ cookies to enhance your experience on our website and improve our services:

  1. Strictly Necessary Cookies: Essential for navigating the website, remembering user preferences, and providing secure access.
  2. Preference Cookies: Personalize content and remember settings to offer a tailored browsing experience.
  3. Analytics Cookies: Collect aggregated data for analytics purposes, helping us understand how visitors use our site and improve its performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for collection or as required by applicable laws:

  1. Financial and transaction data may be retained for tax, accounting, or legal compliance purposes.
  2. Location data is typically kept for a limited time after your last interaction with our services.
  3. We delete or anonymize personal data when it is no longer needed for the initial purpose or when you request its removal.

Security Measures

We take robust measures to safeguard your personal data:

  1. Implementing encryption protocols for secure data transmission and storage.
  2. Engaging reputable third-party processors who adhere to strict security standards.
  3. Regularly reviewing and updating our security practices to protect against potential threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally collect or store personal data from minors, and we encourage parents and guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your information is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your personal data in certain circumstances.
  4. Restriction: Limit the use or processing of your data under specific conditions.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.

To exercise any of these rights, please contact our Data Privacy Team at [email protected] or via postal mail to the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on our website with an updated revision date. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to privacy:

  • Email: [email protected]
  • Postal Mail: Privacy Team, Hot Air Balloon Dubai Silicon Oasis, [Address], [City, Country]